Effective Date: January 1, 2025

At Fair Fax, we stand by the quality of our products and aim to resolve any issues promptly. While we don’t offer returns for change of mind, we do accept valid exchange requests in the event of product defects or delivery errors.

 Return Window

You must initiate your return request within 7 working days of receiving your order. Requests submitted after this period may not be eligible for review.

What Can Be Exchanged

• Items that arrive damaged or defective
• Incorrect items received

 Photo evidence is required to support all exchange requests.

 What Can’t Be Exchanged

• Change-of-mind returns
• Products damaged after delivery
• Orders submitted with incorrect personal or shipping details

 Return Shipping & Follow-Up

Once your request is received, our team will promptly review the case via email and guide you through the next steps. Shipping responsibility and resolution details will be discussed directly with you based on your specific situation.

 Exchange-Only Policy

We do not offer refunds. Approved return requests will be processed as product exchanges only.

 Start an Exchange

To begin, please contact us atinfo@fairfaxstore.com with:

• Your order number
• A brief description of the issue
• Clear supporting photos

We’ll get back to you quickly to resolve things.